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First Trenitalia West Coast Rail, trading as Avanti West Coast, is a British train operating company owned by FirstGroup (70%) and Trenitalia (30%) that operates the West Coast Partnership. During November 2016, the Department for Transport (DfT) announced the InterCity West Coast franchise would be replaced by the West Coast Partnership (WCP).
The booking office and barriers are operated by Avanti West Coast, with customer service or floor walker staff provided by CrossCountry and Network Rail. Avanti West Coast operates a first class lounge and Network West Midlands also provides a public transport information point for the station.
The station is staffed throughout the day, with the ticket office open from 05:30–19:00 Monday to Saturday and 11:30–19:00 on Sunday. A self-service ticket machine is also available. Each platform has next train audio-visual displays, with customer help points on platforms 1 and 2 (platform 3 is rarely used).
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