Ads
related to: customer service training acronyms and definitions for beginnerssidekickbird.com has been visited by 100K+ users in the past month
Search results
Results from the WOW.Com Content Network
Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]
CRM – Customer Relationship Management; CVP – Cost volume profit; CTA – Call to action; CTO – Chief technology officer; CX – Customer experience; CXO – Any chief officer(s), x being a placeholder. C2B – Consumer-to-business; C2C – Consumer-to-consumer; C&F – Cost With Freight; CKM – Customer Knowledge Management; CTC ...
PEBKAC – an acronym for "Problem Exists Between Keyboard And Chair", which is a code frequently used by a customer service representative (CSR) to annotate their notes and identify the source of a problem as the person who is reporting the problem rather than the system being blamed. This is a thinly veiled reference to the CSR's opinion that ...
AOL latest headlines, entertainment, sports, articles for business, health and world news.
Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and ...
Ads
related to: customer service training acronyms and definitions for beginnerssidekickbird.com has been visited by 100K+ users in the past month