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The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
This list comprises the world's largest companies by consolidated revenue, according to the annually ranked Fortune Global 500 published by Fortune magazine, as well as other sources. [2] Out of 50 largest companies 23 are American , 17 Asian and 10 European .
The American company Echostar and ePLDT established a $5.5- million call center in Makati City located at Reposo corner Jupiter Streets with an initial 500 seats. Teletech, whose founder-CEO Kenneth Tuchman invested heavily and employed more than 21 thousand workers in the Philippines during President Arroyo's administration.
Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. [4] [5] Concentrix made its debut on the Fortune 500 list in 2024, ranking #499. [6]
A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
Qualfon is a Mexican multi-national company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995 and has a history of acquisitions. It is privately held company operating across a number of countries with a focus on business process outsourcing (BPO). [2]
Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes. [20] The company operates out of large buildings with employees that speak different languages. [13] Its call centers are used for things like sales, customer service, collections, and back-office work.
In 2010, Teleperformance acquired Scottish outsourcing call center beCogent for £35 million. [14] It ceased operations in December 2021 mainly due to the impact of the COVID-19 pandemic and remote work. [15] By 2013 Teleperformance had six contact centers in Tunisia. [16] In 2013, Teleperformance acquired full control of TLS Contact. [17]