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It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
Receive support for AOL 24x7 Live Support To get technical assistance once you’ve signed up, please call the phone number provided with your 24x7 Live Support subscription in MyAccount. Our live experts are here to help you over the phone 24x7, or via chat from 8AM-1AM EST, 7 days a week.
Microsoft Forefront Unified Access Gateway (UAG) is a discontinued software suite that provides secure remote access to corporate networks for remote employees and business partners. Its services include reverse proxy , virtual private network (VPN), DirectAccess and Remote Desktop Services .
Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft Dynamics was previously a separate engineering unit until it got reorganised into the Cloud & Enterprise Group in June 2015.
More recently, unified communications services have moved into the cloud and have become UCaaS [6] (Unified Communications as a Service). All UCaaS providers use advanced UC management platforms to manage their cloud services. These UC management platforms must be able to support multiple customers (often referred to as multi-tenant). [3]
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