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  2. Contact AOL customer support

    help.aol.com/articles/account-management...

    Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]

  4. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  5. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Despite many points of criticism from a scientific point of view, the NPS is widely used in practice. [33] Its popularity and broad use have been attributed to its simplicity and its openly available methodology. For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34]

  6. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.

  7. AOL Mail

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    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  8. AOL 24x7 Live Support Plus w/ LastPass Premium & Tech Help ...

    www.aol.com/products/tech-support/live-support-plus

    Get 24x7 live support and online protection with AOL Live Support Plus, featuring experts to assist with AOL-related questions and McAfee virus protection.

  9. Customer success - Wikipedia

    en.wikipedia.org/wiki/Customer_success

    This emerging function is now referred to as customer success (CS). [citation needed] Although the trend towards SaaS has been ongoing since the beginning of the 21st century, [9] the understanding of the need for much stronger focus on customer success and therefore the creation of the field of customer success only began around 2010–2012.