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The Consumer Council for Water said the more than 20 million people served by the two firms were being ‘let down’. Southern Water and Thames Water ‘standout poor performers’ driving complaints
Ofwat, which regulates water companies in England and Wales, in December approved a 35% increase in Thames Water’s consumer charges over the next five years. The company argued that bills needed ...
The number of complaints escalated to the Consumer Council for Water by households rose by almost a third in 2023-24.
Thames Water also removes, treats and disposes of 4.6 billion litres (1,000 million imperial gallons) of wastewater per day from 15.5 million customers (6 million properties) using 5,123 sewage pumping stations through 109,292 km (67,911 mi) of managed sewerage mains to 353 sewage treatment works across an area of 13,000 km 2 (5,000 sq mi) of ...
Mr Marcic’s property in Stanmore, 92 Old Church Lane, was repeatedly flooded with "foul water" and sewage after Thames Water plc failed to maintain the sewers: "two such incidents in 1992, one in each year from 1993 to 1996, two in 1997, none in 1998, four in 1999 and four or five in 2000." Repairs had not been made because they were not ...
The Consumer Council for Water (CCW) is a non-departmental public body whose sponsor department is Defra. CCW is independent of both the regulator, Ofwat, and the water companies. CCW represents the interests of water and sewerage consumers in England and Wales. The organisation also provides impartial advice and advocacy for aggrieved customers.
It revealed that Thames Water – more than £16bn in debt and at the centre of growing public outrage over pollution and rising bills – was planning to use customer cash to pay £770,000 in ...
It owns more than 20,000 miles of water mains and more than 68,000 miles of sewers across London, the Thames Valley and the Home Counties, with approximately 8,000 employees.