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The number of complaints escalated to the Consumer Council for Water by households rose by almost a third in 2023-24.
The Consumer Council for Water said the more than 20 million people served by the two firms were being ‘let down’. Southern Water and Thames Water ‘standout poor performers’ driving complaints
The Environment Agency are set to review Thames Water's permit for the Primrose Court pumping station in 2025. Water bills to rise by £86 on average next year.
Thames Water blamed its failure to deliver the schemes on macroeconomic events, including the COVID-19 pandemic and rises in inflation, plus supply chain problems and competing pressures to create more storm tank capacity. [96] In August 2024, Thames Water was fined £104m by Ofwat for failing to manage its wastewater treatment works and ...
Thames Water serves around 16 million customers, almost 25% of the UK’s population, but it is in about £16bn of debt and needs £3.3bn over the next five years to keep running.
In 1947 the Metropolitan Water Board proposed to construct a new water treatment works between Ashford and Sunbury-on-Thames, Surrey, (51.41772°N 0.43802°W). The works would draw water from the adjacent Queen Mary Reservoir through a tunnel 100-inches (2.54 metres) diameter or from the Staines Reservoir Aqueduct.
The Metropolitan Water Board abstracted water from the River Thames; the River Lea; from springs and wells in the Lea valley, Kent, and in the southern district; from the Hanworth gravel beds; and from Hampstead and Highgate ponds. The daily and total volume of water supplied by the MWB in 1912–13 and 1920–21 was as follows: [4] [5] [6]
What could this mean for Thames Water and customers? Bill rises for all companies until 2030 have already been announced by the regulator Ofwat, with Thames Water bills rising from an average £ ...