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2. Virtual help desk - Wikipedia

   en.wikipedia.org/wiki/Virtual_help_desk

   Virtual help desks allow IT reps to virtually access end systems through support sessions where they can diagnose and fix computer issues quickly. This eliminates in-person customer service calls and/or ineffective phone-only tech support sessions, making the help desk more efficient. Another objective of the virtual help desk is to improve IT ...

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

4. Get 24x7 Live Tech Support for Any Device | AOL

   www.aol.com/products/tech-support

   Get support day or night for your AOL account, security software or just about any device you own. 24x7 support for your AOL account issues plus security products. Learn more. Unlimited tech ...

5. Technical support scam - Wikipedia

   en.wikipedia.org/wiki/Technical_support_scam

   Technical support scams rely on social engineering to persuade victims that their device is infected with malware. [15] [16] Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software, with which the scammer can then take control of the victim's computer.

6. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   A virtual assistant ( VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users.

7. Remote support - Wikipedia

   en.wikipedia.org/wiki/Remote_support

   Remote support. In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the ...