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Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer. Protected mode is enable by default and may interfere with AOL Mail.
Please refer to the "Scan your computer with McAfee" header of our Using McAfee: Features article to find out how to scan your computer for virus and spyware. If you use other brands of antivirus or anti-malware software programs, you will have to use the scan or detect functions within these programs.
If you click on links in a legitimate email and get a notice that link can't be opened, you will need to either temporarily turn off your pop-up blocker, or add AOL Mail to the list of sites you allow pop-ups from. • Manage pop-ups in Edge • Manage pop-ups in Safari • Manage pop-ups in Firefox • Manage pop-ups in Chrome
Some forms of spyware also qualify as scareware because they change the user's desktop background, install icons in the computer's notification area (under Microsoft Windows), and claiming that some kind of spyware has infected the user's computer and that the scareware application will help to remove the infection.
Once a file has been rejected by the AOL email service as containing a virus, it can’t be sent even if the virus is cleaned by a virus scan on your computer. You’ll need to use another email service to send your file to the intended recipient.
Security solutions that help keep your devices virus free and secure from thieves who try to steal your identity or drain your bank account.
If you disable virus protection, your computer will not be monitored for virus activity. If you must stop virus protection, ensure that you are not connected to the Internet. Note: Non-members or those on the Free AOL plan can subscribe to McAfee Internet Security Suite – Special Edition from AOL for a substantially discounted annual fee.
An example of a WinFixer pop-up dialog box within Opera. Even if the Cancel or Close buttons were clicked to dismiss the box, it would redirect to a WinAntiVirus page anyway, featuring a fake system scan. The WinFixer application was known to infect users using the Microsoft Windows operating system, and was browser independent.