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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks and sales. Some CRM software is available as a software as a service (SaaS), delivered via the internet and accessed via a web browser instead of being installed on a local computer. Businesses using the software do not ...

  3. Microsoft Dynamics 365 - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Dynamics_365

    Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

  4. Genesys (company) - Wikipedia

    en.wikipedia.org/wiki/Genesys_(company)

    Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.

  5. RightNow Technologies - Wikipedia

    en.wikipedia.org/wiki/RightNow_Technologies

    Oracle RightNow is an American customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. [1] It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal.

  6. ePLDT Ventus - Wikipedia

    en.wikipedia.org/wiki/EPLDT_Ventus

    ePLDT Ventus, Inc., now rebranded as SPi CRM, [1] is a subsidiary of the Philippine Long Distance Telephone Company (PLDT), a telecommunications provider in the Philippines. ePLDT Ventus operates eight customer contact centers across the Philippines. Corporate Overview Founded in 2001, The company employs more than 7,000 staff and personnel. [2]

  7. Atento - Wikipedia

    en.wikipedia.org/wiki/Atento

    Atento is a global provider of customer relationship management (CRM) and business-process outsourcing (BPO) services, [2] including customer care, sales, collections, back office and technical support. [3] Atento was the largest provider in Latin America, and among the top five providers globally, based on revenues in 2015. [4]

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