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Email (short for electronic mail; alternatively spelled e-mail) is a method of transmitting and receiving messages using electronic devices. It was conceived in the late–20th century as the digital version of, or counterpart to, mail (hence e-+ mail).
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The history of email entails an evolving set of technologies and standards that culminated in the email systems in use today. [ 1 ] Computer-based messaging between users of the same system became possible following the advent of time-sharing in the early 1960s, with a notable implementation by MIT 's CTSS project in 1965.
An email management system consists of various components to handle different phases of the email management process. [15] These components include: Email ticketing system - One of the key tasks performed by email management systems is to allocate reference numbers to all incoming emails. This process is known as ticketing.
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