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  2. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

  3. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...

  4. Directory assistance - Wikipedia

    en.wikipedia.org/wiki/Directory_assistance

    Later in 2014, a similar failure to clearly state call costs resulted in a fine for the 118118 service. [17] [18] In 2017, soaring call costs for directory inquiries services, including 118118 and 118500 prompted an Ofcom review of 118 services. [19] [20] A price cap at 2013 rates took effect on 1 April 2019.

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. [4] [5] [6] Many organisations have already adopted AI chatbots to improve their customer service experience. [6] [7] [5] The evolution in the service industry has identified the needs of consumers.

  6. Cloud communications - Wikipedia

    en.wikipedia.org/wiki/Cloud_communications

    Companies can cut costs with cloud communications services without sacrificing features. [4] The success of Google and others as cloud-based providers has demonstrated that a cloud-based platform can be just as effective as a software-based platform, but at a much lower cost. Voice services delivered from the cloud increases the value of hosted ...

  7. List of call centre companies - Wikipedia

    en.wikipedia.org/wiki/List_of_call_centre_companies

    The following is a list of notable call centre companies: Company Founded Employees Revenue ... Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 ...

  8. Comparison of VoIP software - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_VoIP_software

    VoIP technology has transformed telecommunications by offering alternatives to traditional telephony systems while providing enhanced features and cost savings. For residential users, VoIP services typically provide significant cost advantages compared to traditional public switched telephone network (PSTN) services. These systems eliminate ...

  9. Category:Call centre companies - Wikipedia

    en.wikipedia.org/wiki/Category:Call_centre_companies

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