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Staff handling the calls will be able to organise face-to-face community support for patients or guide them to other services.
Support for mental health issues includes services specifically geared towards younger people as well as older people, bereavement and relationship support and NHS 111's crisis line.
111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
Development of the NHS 111 is a central issue for most of these projects. It's intended that it should meet all urgent clinical needs rather than just be a signposting service so that appointments could be made directly with GPs or rapid access mental health services. [29] A further wave of 8 new sites were announced in July 2015:
It has a section 136 assessment suite for people detained under the Mental Health Act, and an electroconvulsive therapy suite. [18] A 24/7 freephone crisis line for people struggling with their mental health was launched by the Trust in May 2020. [19] [20] More than 237,500 calls were made to the crisis line in the first ten months. [21]
‘NHS 111 Online is available to signpost people to the best option for their care needs ahead of winter,’ the NHS national medical director said.
Other than 111, the following national emergency and related numbers are used for different services:- 105: police single non-emergency number; introduced in 2019 for non-emergency calls to the police. [37] *555: traffic incidents (dialable from mobile phones only) 0508-82-88-65: non-emergency Suicide Crisis Helpline (111 is used for immediate ...
A harmonised service of social value is a type of freephone service available in the European Union and in some non-EU countries (including the countries in the European Economic Area [1] and United Kingdom), which answers a specific social need, in particular which contributes to the well-being or safety of citizens, or particular groups of citizens, or helps citizens in difficulty.
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