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In November 2012, Casey Movers, a Boston moving company, threatened to sue a woman in Hingham District Court for libel in response to a negative Yelp review. The woman's husband wrote a blog post about the situation, which was then picked up by Techdirt [67] and Consumerist. [68]
In response to the criticism of their allowing their advertising partners to manipulate the review listing, Yelp ceased its "featured review" practice in 2010. [124] Several lawsuits have been filed against Yelp accusing it of extorting businesses into buying advertising products. Each has been dismissed by a judge before reaching trial. [95]
Many researchers have profiled user reviews on Yelp. [27] Research has shown that user reviews often influence consumer purchases in the hospitality industry. [28] User reviews have created criticism and questioning of health care practices, when before the advent of user reviews, health care providers were rarely criticized or evaluated by ...
One California man who announced his displeasure for his former landlords in a Yelp review learned that. There are better ways to express your frustration with your landlord -- or even a former ...
The business review platform went remote like many other organizations when the pandemic hit, but unlike so many others, it stayed that way and introduced a remote-first policy in 2021.
Review sites are generally supported by advertising. Some business review sites may also allow businesses to pay for enhanced listings, which do not affect the reviews and ratings. Product review sites may be supported by providing affiliate links to the websites that sell the reviewed items, which pay the site on a per-click or per-sale basis.
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A negative review bomb can also backfire and incite a positive review bomb of the same target. For example, AI: The Somnium Files was review bombed on Metacritic in February 2020 by a single person through the use of numerous sock puppet accounts. The individual initially claimed that this was meant to highlight the flaws of Metacritic's user ...