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A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
ePLDT Ventus, Inc., now rebranded as SPi CRM, [1] is a subsidiary of the Philippine Long Distance Telephone Company (PLDT), a telecommunications provider in the Philippines. ePLDT Ventus operates eight customer contact centers across the Philippines. Corporate Overview Founded in 2001, The company employs more than 7,000 staff and personnel. [2]
Advanced Contact Solutions manages five call centres with about 7,000 seats in various cities in and near Manila, including Makati, Quezon City, and Lipa City. [3] ACS is considered to be one of the 39 largest call centres in the Philippines. [4] In 2007, ACS had a revenue of P2.6 billion. [5]
Ambergis Solutions was established that year as a call center for US-based clients in the utilities, IT, travel & hospitality, telecommunications and financial services industries, and hired 5,500 employees. Immequire was a call center based in Arlington, Virginia that came to operate one of the fastest growing contact centers in the Philippines.
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Enfant Philippines Consumer goods Apparel retailers Manila: 1995 Baby goods and apparel P A ePLDT Ventus: Industrials Business support services Makati: 2001 Contact centers P A Fil-Asian Airways: Consumer services Airlines Cebu: 2011 Airline, defunct 2014 P D Filinvest: Conglomerates - Taguig: 1955 Real estate, hotels, tourism, banking P A
Contact Centre Cymru: 2005 Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 DialAmerica: 1957 5,000: Firstsource: 2001 27000+
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