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Welcome to the Logitech G subreddit! This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. We love getting feedback and hearing about your experiences with your products. Please use the "Support" flair if you want help from our support team.
Now their support email support@logi.com no longer accepts messages, "We no longer process email inquiries sent directly to this address", no way to get a human via the stupid chatbot, and here's a new one I just found out: Their main support number, 800-025-544 only has 9 digits, so not even a legit phone number.
I tried contacting Logitech customer support through the live chat option on their website, and the bot just will not respond. It's completely ignoring me. I called support, and they said they'd get a new keyboard sent out since I was filing a warranty claim, and told me I'd recieve an email about it.
The official Logitech reps respond to questions and support related requests in a timely manner and so please give them some time to respond as they can repone to everyone. As this is a subreddit and not a Logitech support portal, If you do not hear from a rep please alow some time to pass to repost your questions.
I made a replacement request on March 23rd for my Logitech Superlight due to scrolling and double-clicking issues, and was offered by the Logitech Support team a Superlight 2 as a replacement. Since then, it has been almost 7 weeks and the only answer I can get out of the support team is that there are shipping delays.
I think support.logi.com and logitech.com have two different accounts, but you can use the same credentials. Its very weird, but probably comes down to their use of some.supoort infastructure that doesn't integrate with their main site. Somehow it does figure out the login once you're on the support site, but you'll still use the same credentials.
The awful run arounds logitech support forced me to do for a 25$ value cheapo keyboard mouse combo shows they are racists and don't intend to provide any service to customers in non-white nations. Going to post here in a couple of months and see what resolution they provide for the exact same issue.
Welcome to the Logitech G subreddit! This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. We love getting feedback and hearing about your experiences with your products. Please use the "Support" flair if you want help from our support team.
To be honest with you, if I were you I would cancel this order and buy different keyboard. Even tho I liked their headset, after 2 months of "writing" e-mails with them and waiting week for every response, they were not willing to help me and didn't even bother to answer my last question and just closed my ticket.
The support contact over there had the exact same problem with his keyboard and was very understanding. I know that Amazons customer support is the best in the industry and that this can not be demanded, but holy moly was the Logitech Support terrible in comparison.