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By 2013, Comcast Business had become the largest business-facing enterprise, by revenue, of all cable providers who provide services to businesses. [26] Comcast Business generated $3.24 billion in 2013, an increase of 26.4% from 2012, [27] when the revenue of Comcast Business was about $2.4 billion. [28] [29]
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Brian L. Roberts. Comcast is described as a family business. [19] Brian L. Roberts, its chairman and CEO, is the son of founder Ralph J. Roberts (1920–2015). Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an "undilutable 33% voting power over the company". [20]
Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76] In 2009, after completing transition from their old service, Comcast had 7.6 million voice customers. [77] As of the end of 2013, Comcast Digital Voice had reached 10.7 million subscribers. [78]
A multiple-system operator (MSO) is an operator of multiple cable or direct-broadcast satellite television systems. A cable system in the United States, by Federal Communications Commission (FCC) definition, is a facility serving a single community or a distinct governmental entity, each of which has its own franchise agreement with the cable company.
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Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.