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The Public Services Ombudsman for Wales (Welsh: Ombwdsmon Gwasanaethau Cyhoeddus Cymru) was established by section 1(1) of the Public Services Ombudsman (Wales) Act 2005. The Public Services Ombudsman for Wales brings together the jurisdictions of various offices he replaced, namely the Local Government Ombudsman for Wales, the Health Service ...
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
Audit Wales said clearer national leadership was urgently needed, while the Welsh government said it was working with the NHS to improve access and leadership was being revised to provide stronger ...
Figures published in October show the total number of all reported written complaints in the NHS in 2023/24 was 241,922, an increase of 5.4% compared with the 229,458 reported in the previous 12 ...
The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. [2]
Responsibility, therefore, for NHS Wales was passed to the Welsh Government under devolution in 1999 and has since then been the responsibility of the Welsh Cabinet Secretary for Health and Social Care. [3] NHS Wales provides emergency services and a range of primary, secondary, and specialist tertiary care services.
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The Llais was first established in 2022 as part of the Health and Social Care (Quality and Engagement) (Wales) Act 2020 [2] to promote patients' interests to the NHS Wales and social care in Wales. In 2023, the Welsh Government was criticised for not establishing a patient safety commissioner as had been the case in England and Scotland: the ...