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[19] [22] Consumer Reports also found that prices for items such as electronics were, in some instances, higher than available from online retailers; the "deep discounts" were found on flooring and high-end furniture. [17] [18] [19] Despite the high fees, DirectBuy reported that 75% of its customers renewed their memberships in 2009. [23]
Consumer Reports is a United States-based non-profit organization which conducts product testing and product research to collect information to share with consumers so that they can make more informed purchase decisions in any marketplace.
ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Consumer Reports Best Buy Drugs is available free on Consumer Reports Health.org. It compares prescription drugs in over 20 major categories, such as heart disease, blood pressure and diabetes, and gives comparative ratings of effectiveness and costs, in reports and tables, in web pages and PDF documents, in summary and detailed form.
In the year ending August 2012 it made 53% of its decisions in favour of the consumer, either in full or in part. [4] In the 2016 annual review 52% decisions were found in favour of the consumer (awards can include full refund, repair, replacement, additional work and/or compensation); 36.5% were split decisions (some parts are upheld). [5]
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Some consumer electronics stores have also begun selling office and baby furniture. Consumer electronics stores may be "brick and mortar" physical retail stores, online stores, or combinations of both. Annual consumer electronics sales are expected to reach $2.9 trillion by 2020. [8] It is part of the wider electronics industry.