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Since 2009, JD.com has set up a customer service center in Suqian, investing over 20 billion RMB to date. This investment spans across e-commerce, smart cities, logistics, warehousing, and intelligent industries. [19] [20] In 2010, 360buy.com started an online bookstore.
The company was initially established as an internal department of JD.com and its subsidiaries in 2007. [2]On 23 November 2016, the department became a stand-alone business with the name JD Logistics and began to conduct businesses for external customers, This was done as JD.com wanted to expand outside China and would need to expand its infrastructure.
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J.D. Power was founded in 1968 by James David Power III. [13] [14]Power had previously worked in advertising and doing customer research for the Ford Motor Company, where he felt customer satisfaction data was too often overlooked.