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0800 xxx xxx [notes 3] Special Services – No charge to Customer a.k.a. "Freephone" Free to call from landline, and was up to 40p per minute from mobile, until July 2015 when calls to 080 numbers from mobiles became free. Calls to certain charity and similar services were always free from most mobiles.
Before the UK Calling changes, calls to ‘Freephone’ numbers were generally free when called from a landline, however mobile users were usually charged for calling them. The 1 July legislation made all calls to 0800 and 0808 numbers free for consumers to dial from mobile phones, just as they are from landlines. [7]
Major mobile phone operators went through a period of charging callers to dial most freephone numbers from around 2005 onwards - but this practice largely ceased on 1 July 2015 as 0800 and 0808 numbers became universally free to call from mobiles and landlines due to changes in Ofcom legislation. [7]
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The 1 July changes also saw ‘freephone numbers’ 0800 and 0808 become free to call from both mobiles and landlines. 0500 numbers remained chargeable as previously from mobiles (free from landlines, also as previously), but these numbers were migrated to a new 0808 5 number range in June 2017, and are free from mobiles.
Not all numbers with the "080" prefix are toll-free when called from a mobile phone. In Latvia the prefix 8000-xx-xx is used for toll-free services. They are toll-free only when dialed from landlines, and charged the same as a land line when dialed from cell phones. In Malaysia the prefix is 1800. Free if calling from a land-line and VoIP only.
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With PhONEday in 1995 and the Big Number Change, the UK had achieved huge spare capacity for new services and simple to understand prefix groupings: 01 and 02 for geographic numbers, 070 for personal numbers, 076 for pagers, 07624, 077, 078 and 079 for mobiles, 0500 and 080 for freephone, 084 and 087 for non-geographic and 090 for premium rate ...