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2. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

3. ISO/IEC 20000 - Wikipedia

   en.wikipedia.org/wiki/ISO/IEC_20000

   The EXIN, Loyalist and TÜV SÜD program is in fact a qualification in IT Service Management based on ISO/IEC 20000 and includes a Foundation level and several role based certificates: professionals in Align, Deliver, Control and Support, Associate, (Executive) Consultant/Manager and Auditor.

4. Information technology management - Wikipedia

   en.wikipedia.org/wiki/Information_technology...

   IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with a strong input into the technology phase of the business/organization. A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies.

5. Service integration and management - Wikipedia

   en.wikipedia.org/wiki/Service_integration_and...

   Play a pivotal coordinating role in all service management processes. Examples of specific activities that a SIAM team would undertake include: assessing changes to the infrastructure and applications; managing the resolution of incidents which affect a service supported by multiple service providers; and coordinating disaster recovery.

6. FitSM - Wikipedia

   en.wikipedia.org/wiki/FitSM

   Structure of FitSM parts. FitSM calls itself a standard, but is not published or managed by an established standards organisation like ISO.However, in a way very similar to that of many ISO and ISO/IEC standard families, it structures its documents into several numbered parts and defines requirements for an effective service management system in its part 1.

7. ITIL security management - Wikipedia

   en.wikipedia.org/wiki/ITIL_security_management

   Problem Management; Change Management (ITSM) Within these processes activities concerning security are required. The concerning process and its process manager are responsible for these activities. However, Security Management gives indications to the concerning process on how to structure these activities.

8. Change management (ITSM) - Wikipedia

   en.wikipedia.org/wiki/Change_management_(ITSM)

   Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...

9. Incident management - Wikipedia

   en.wikipedia.org/wiki/Incident_management

   Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...