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Hochschild gives a clear example on how companies maximize their profits through the use of feeling rules by viewing the job of a flight attendant. A flight attendant's job requires emotional labor. The flight attendance uplifts the customer through his or her demeanor and expression of feelings.
For example, someone described as conscientious is more likely to be described as "always prepared" rather than "messy". These associations suggest five broad dimensions used in common language to describe the human personality, temperament , and psyche .
Emotion researchers attempt to answer such questions in relation to various prominent emotions, including negative emotions such as sadness, embarrassment, and fear, and positive emotions such as love, amusement, and awe. In order to identify the primary function of each emotion, researchers investigate its intrapersonal functions, or how ...
Emotion classification, the means by which one may distinguish or contrast one emotion from another, is a contested issue in emotion research and in affective science. Researchers have approached the classification of emotions from one of two fundamental viewpoints: [citation needed] that emotions are discrete and fundamentally different constructs
The James-Lange theory of emotion was proposed by psychologist William James and physiologist Carl Lange. This theory suggests that emotions occur as a result of physiological responses to outside stimuli or events. For example, this theory suggests that if someone is driving down the road and sees the headlights of another car heading toward ...
Since emotions are strongly viewed to be representation of their authentic self, there lies more pressure to follow the norms of the society when it comes to emotional expression. [50] Emotion expression are hence affected by values placed on individuals through society norms.
Another general formal framework that can be used to represent the essential elements of the social situation surrounding a norm is the repeated game of game theory. Rational choice, a branch of game theory, deals with the relations and actions socially committed among rational agents. [ 69 ]
Social psychology utilizes a wide range of specific theories for various kinds of social and cognitive phenomena. Here is a sampling of some of the more influential theories that can be found in this branch of psychology. Attribution theory – is concerned with the ways in which people explain (or attribute) the behaviour of others. The theory ...