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Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. [ 1 ] Remedy is now the Service Management Business Unit of BMC Software .
Remedy Flashboards is an extension of the Action Request System. Flashboards allows users to define and view graphical representations of data held in the AR System. The name is derived from the resemblance between the standard Flashboard display and the classic speedometer found on the dashboard of an automobile.
Larry Garlick is an American businessman who founded and served as the CEO of Remedy Corporation, a software company that produced the Action Request System.
Remedy ARS (Action Request System) - Automated business process management and customer support software, sold to BMC in 2002. [58] (acquired from Remedy Corp). [59]
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He was one of founders of a startup called BayStone Software that developed CRM (Customer Relationship Management) software based on Action Request system from Remedy Corporation. He invented the idea of Business Rules, which were data elements, rather than code, that embodied much of the business process.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
System Web Mobile web Email CLI GUI REST SOAP Mylyn [79] Visual Studio IntelliJ IDEA Others Apache Bloodhound: Yes No Optional [80] [81]: No No No No Yes No No Yes XMLRPC: Assembla Tickets ...