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  2. Troubleshooting - Wikipedia

    en.wikipedia.org/wiki/Troubleshooting

    Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.

  3. Problem solving - Wikipedia

    en.wikipedia.org/wiki/Problem_solving

    Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields.

  4. Trial and error - Wikipedia

    en.wikipedia.org/wiki/Trial_and_error

    Ashby (1960, section 11/5) offers three simple strategies for dealing with the same basic exercise-problem, which have very different efficiencies. Suppose a collection of 1000 on/off switches have to be set to a particular combination by random-based testing, where each test is expected to take one second.

  5. Computer literacy - Wikipedia

    en.wikipedia.org/wiki/Computer_literacy

    The BBC Computer Literacy Project 2012 was an initiative to develop students' marketable information technology and computer science skills. Computer programming skills were introduced into the National Curriculum in 2014. [19] [20] It was reported in 2017 that roughly 11.5 million United Kingdom citizens did not have basic computer literacy ...

  6. Debugging - Wikipedia

    en.wikipedia.org/wiki/Debugging

    In engineering, debugging is the process of finding the root cause, workarounds and possible fixes for bugs.. For software, debugging tactics can involve interactive debugging, control flow analysis, log file analysis, monitoring at the application or system level, memory dumps, and profiling.

  7. Operations, administration, and management - Wikipedia

    en.wikipedia.org/wiki/Operations,_administration...

    Troubleshooting is carried out as a result of a fault or failure, may result in maintenance procedures, or emergency workarounds until such time as a maintenance procedure can be carried out. Troubleshooting procedures will involve knowledge databases, guides, and processes to cover the role of network operations engineers from initial ...

  8. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  9. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.