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A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...
Supplier evaluation is a continual process within purchasing departments, [4] and forms part of the pre-qualification step within the purchasing process, although in many organizations, it includes the participation and input of other departments and stakeholders.
Delivery reliability is one of the five attributes in supply-chain management according to SCOR-model, developed by the management consulting firm PRTM, now part of PricewaterhouseCoopers LLP (PwC) and endorsed by the Supply-Chain Council (SCC) as the cross-industry de facto standard diagnostic tool for supply chain management, SCOR measures the supplier’s ability to predictably complete ...
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Delivery schedule adherence (DSA) is a business metric used to calculate the timeliness of deliveries from suppliers. It is a commonly used supply chain metric and forms part of the Quality, Cost, Delivery group of performance indicators.
As investors, we need to understand how our companies truly make their money. A neat trick developed for just that purpose -- the DuPont Formula -- can help us do so. So in this series, we let the ...
The return policy posted at a Target store In retail , a product return is the process of a customer taking previously purchased merchandise back to the retailer , and in turn receiving a refund in the original form of payment , exchange .
Reverse logistics is more than just returns management, it is "activities related to returns avoidance, gatekeeping, disposal, and all other after-market supply chain issues". [12] Returns management—increasingly being recognized as affecting competitive positioning—provides an important link between marketing and logistics.