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West Bengal Lokayukta is the Parliamentary Ombudsman for the state of West Bengal (India). It is a high level statutory functionary, created to address grievances of the public against ministers, legislators, administration and public servants in issues related to misuse of power, mal-administration and corruption.
Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments. The system has been designed in-house by the National Informatics Centre team. It has a ...
It is a ministry basically responsible for controlling the Department for IAS, WBCS (Exe), WBSS and other common cadres of the Secretariate. Also acts as the nodal Department for monitoring activities in Administrative Reforms, Redressal of Public Grievances, Implementation of the Right to Information Act, 2005 & the West Bengal Lokayukta Act ...
According to The New Indian Express, this campaign received good response from the people of West Bengal. [6] As of 13 August 2019 nearly 500,000 grievances were lodged using this platform. [2] More than one lakh people have called the helpline number in the last 24 hours to convey their messages to the chief minister. [7]
The Bangla Sahayata Kendras (BSKs) work like aggregators at the grassroots level in West Bengal, providing multiple online public services through a single online platform. Currently, 3561 BSKs are functioning from government premises in 23 districts in West Bengal, providing people with information on Schemes, programmes, and initiatives of ...
The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through the promotion of: Improvements in Government structures and processes; Citizen-friendly initiatives including redressal of public grievances; Documentation, incubation and dissemination of best practices
Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Minister of State at Ministry of Personnel, Public Grievances and Pensions Jitendra Singh interacting with CSS Forum in 2016. In 2014, Government of India offered cadre officers on deputation to State governments of India like West Bengal and Uttarakhand. [25]