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Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.
Important data stored on computers may be copied and archived securely so that, in the event of failure, the data and systems may be reconstructed. When major maintenance such as patching is performed, a backup is recommended as the first step in case the update fails and reversion is required.
The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.
If you're having problems reading and retrieving your AOL Mail, the following troubleshooting steps: Use AOL Basic Mail. AOL Basic Mail gives you a way to see your emails in a simpler layout. This can often help when you're having problems retrieving mail on a slower connection speed. Reset your web settings
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Personnel at this level have a basic to general understanding of the product or service and may not always contain the competency required for solving complex issues. [9] Nevertheless, the goal for this group is to handle 70–80% of the user problems before finding it necessary to escalate the issue to a higher level. [9]
If you're having problems sending mail, there are a few troubleshooting steps you can take to fix the problem. Restart your computer: If you haven't shut down your computer in a while, we recommend that you begin troubleshooting by restarting your computer.
In computers, a printer driver or a print processor is a piece of software on a computer that converts the data to be printed to a format that a printer can understand. The purpose of printer drivers is to allow applications to do printing without being aware of the technical details of each printer model.
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