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Transport for NSW provides a trip planner and transport service information on its customer service website, transportnsw.info, and via its 24-hour information line, 131 500. [70] These services, outsourced to Serco since July 2010, were previously known as the Transport InfoLine or simply 131500. [ 75 ]
Transport for NSW operates the Opal website and a phone hotline for customer service, card top ups, orders and inquiries. It provides an "Opal Travel" app for Android and iOS devices. The app includes a trip planning facility, allows Opal card top ups and provides access to Opal card data. [106]
Service NSW offices replaced Roads & Maritime Services offices in New South Wales. They provide additional services in multiple locations that were previously only available in the Sydney central business district and at certain regional locations. On 1 July 2014, Service NSW was transferred to the Treasury and Finance cluster.
At the same time, the Tourism and Transport Forum called for 24-hour train operations to resume. [2] New contracts for all routes commenced 1 March 2018 with a number of routes going to different operators. The routes then became normal commuter routes under the administration of Transport for NSW instead of Sydney Trains.
During the 20th century the railways were run by state-owned entity the New South Wales Government Railways and its successors. The current entity responsible for running the railways is Transport for New South Wales (TfNSW), with NSW TrainLink and Sydney Trains responsible for service provision and Transport Asset Holding Entity being the infrastructure owner.
Sydney Trains replaced CityRail as the operator of Sydney's commuter rail services in 2013. These changes saw Transport for NSW take control of the timetabling and branding of services. Transport for NSW introduced a new timetable in late 2013 that saw the Airport and East Hills Line replaced by the T2 Airport, Inner West & South Line.
[17] [18] 3 additional vehicles have since been added to the fleet, including 1 from CDC NSW Terrey Hills making up a total of 42 double decker vehicles utilised for the service. They have audio/video systems on board that announce the next stops, along with connections and places of interest at the stop.
Following victory in the 2011 New South Wales election, the O'Farrell Government embarked on reform of transport in New South Wales. In November 2011, Transport for NSW was created to improve planning and coordination of transport projects and services. The organisation developed a new rail timetable and branding, which was put into effect on ...