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RMA/RGA comes before the customer permanently relinquishes ownership of the product to the manufacturer, commonly referred to as a return. A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
For an express warranty to exist between a seller and a buyer, the following must occur. [2]First, a statement must be made. This statement could be made by making a promise with the buyer about the product/service being offered, giving the buyer a description of the product/service being offered, or by providing the buyer with a sample of the product/service being offered. [2]
A warranty is a term of a contract, but not usually a condition of the contract or an innominate term, meaning that it is a term "not going to the root of the contract", [6] and therefore only entitles the innocent party to damages if it is breached, [6] i.e. if the warranty is not true or the defaulting party does not perform the contract in ...
Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers.. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services). [1]
A bucket brigade or human chain is a method for transporting items where items are passed from one (relatively stationary) person to the next. The method was important in firefighting before the advent of hand-pumped fire engines, whereby firefighters would pass buckets of water to each other to extinguish a blaze.
Replacing an advertising poster in London using an aerial work platform. An aerial work platform (AWP), also an aerial device, aerial lift, boom lift, bucket truck, cherry picker, elevating work platform (EWP), mobile elevating work platform (MEWP), or scissor lift, is a mechanical device used to provide temporary access for people or equipment to inaccessible areas, usually at height.
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