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RMA/RGA comes before the customer permanently relinquishes ownership of the product to the manufacturer, commonly referred to as a return. A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return.
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Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers.. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services). [1]