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In 2010, Alibaba launched AliExpress.com, an online retail service made up of mostly small Chinese businesses offering products to international online buyers. It is the most visited e-commerce platform in Russia. [ 94 ]
The settlement time depends on the payment method chosen by the customer, while for instant payment systems, the funds are transferred within seconds or minutes. At the time it was implemented and integrated into Taobao, the mandatory escrow feature of Alipay was a major institutional innovation for e-commerce platforms.
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
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