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Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy , ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index . [ 2 ]
Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
The length of the request body in octets (8-bit bytes). Content-Length: 348: Permanent RFC 9110: Content-MD5: A Base64-encoded binary MD5 sum of the content of the request body. Content-MD5: Q2hlY2sgSW50ZWdyaXR5IQ== Obsolete [15] RFC 1544, 1864, 4021: Content-Type: The Media type of the body of the request (used with POST and PUT requests).
Server Name Indication (SNI) is an extension to the Transport Layer Security (TLS) computer networking protocol by which a client indicates which hostname it is attempting to connect to at the start of the handshaking process. [1]
A web service (WS) is either: . a service offered by an electronic device to another electronic device, communicating with each other via the Internet, or; a server running on a computer device, listening for requests at a particular port over a network, serving web documents (HTML, JSON, XML, images).
The service provider generates a relevant <samlp:AuthnRequest> element, encodes a SAML Request in an URL query string, and then redirects the browser user to the Single Sign-On Service at the identity provider: