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A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
The Anti-Red Tape Authority (ARTA [a]) is a Philippine government agency mandated to ensure ease of business among all agencies of the Philippine government.It was created through Republic Act No. 11032 or the "Ease of Doing Business and Efficient Government Service Delivery Act", which was passed on May 28, 2018.
The term Sevottam comes from the Hindi words "Seva" and "Uttam" and means excellence in service delivery. The citizen-centric approach includes the following components: Citizen Charter and Service Standards - Citizen Charter is the document where a public sector organization declares its key services along with delivery timelines and requirements.
It also identifies the rules and standards regarding employment such as pre-employment policies, labor conditions, wage rate, work hours, employee benefits, and termination of employees. Under the regime of the President [Ferdinand Marcos], it was promulgated on May 1, 1974 and took effect November 1, 1974, six months after its promulgation.
The New Public Service (NPS) is a newly developed theory for 21st-century citizen-focused public administration. [21] This work directly challenges the clientelism and rationalist paradigm of the New Public Management. NPS focuses on democratic governance and re-imagining the accountability of public administrators toward citizens.
The Department of Labor and Employment (Filipino: Kagawaran ng Paggawa at Empleo; [2] DOLE) is one of the executive departments of the Philippine government mandated to formulate policies, implement programs and services, and serve as the policy-coordinating arm of the Executive Branch in the field of labor and employment.
Local service delivery is the delivery of public services at the local level and is a distinct domain of public policy.Local governments can be more reflective of local needs and interests and a prime driver of innovation in government practices; at the same time, local service delivery deals with some challenges, such as expertise concerns, steering problems, and the presence of economies of ...
The Bases Conversion and Development Authority (BCDA) is a development corporation vested with corporate powers under Republic Act (RA) 7227 (Bases Conversion and Development Act of 1992), signed into law by former President Corazon C. Aquino on March 13, 1992. The BCDA Charter was amended by RA 7917 in 1995, and further amended by RA 9400 in 2007.