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Indeed, gathering fake reviews has become big business. [2] In 2012, for example, fake book reviews have been revealed as significantly affecting ratings on Amazon. [3] [4] In 2016 Amazon banned the practice of reviewing complimentary products, researchers have shown that the process still continued as of 2021, but without any disclosures. [5]
State Commission can accept complaints from consumer if the value of goods or services is more than ₹1 crore but less than ₹10 crores ( earlier limit was between ₹20 lakh and ₹1 crore). [14] [15] National Commission can accept complaints from consumer if the value of goods or services is more than 10 crores.
Amazon removed a large number of one-star reviews from the listing of former presidential candidate Hillary Clinton's book, What Happened, in 2017. [368] In 2018 and 2020, it was reported that Amazon had allowed sellers to bait-and-switch ; after reviewers had praised a product, it would be replaced by a different product while retaining the ...
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According to a report released by authentication service Entrupy, 52% of shoppers age 15-24 purchased a counterfeit item in 2022, and 37% of the cohort admits they knew the good was fake when they purchased it. [57] Notably, Chinese e-commerce fast fashion retailer Shein and US e-commerce giant Amazon have enabled this trend. [58]
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