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2. Amazon axed more than 100 customer service managers in CEO ...

   www.aol.com/finance/amazon-axed-more-100...

   The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

3. A leading remote-work expert says Amazon's RTO order is ... - AOL

   www.aol.com/amazons-rto-mandate-backdoor-layoff...

   Amazon's return-to-office mandate is a move to cut head count, says Stanford economist Nicholas Bloom. Bloom told BI the policy may harm areas like AI, where recruiting top talent is challenging.

4. Zoom Communications - Wikipedia

   en.wikipedia.org/wiki/Zoom_Communications

   Due to the increase in remote work, distance education, and remote social relations during the COVID-19 pandemic, usage increased substantially and the Zoom mobile app was the 5th most downloaded mobile app in 2020, behind TikTok, WhatsApp, Facebook, and Instagram. [42] The company offered its services free to K–12 schools in many countries ...

5. ZoomInfo - Wikipedia

   en.wikipedia.org/wiki/ZoomInfo

   ZoomInfo Technologies Inc. is an American software and data company which provides data for companies and business individuals. [ 2 ] [ 3 ] [ 4 ] Their main product is a commercial search-engine , specialized in contact and business information.

6. ZoomInfo Surprises With Q3 Earnings Beat, But Stock ... - AOL

   www.aol.com/zoominfo-surprises-q3-earnings-beat...

   ZoomInfo ended the quarter with 1,809 customers generating $100,000 or more in annual contract value, marking an increase of 12 customer ZoomInfo Surprises With Q3 Earnings Beat, But Stock Slides ...

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...