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Centre for Effective Dispute Resolution (CEDR) is a London-based mediation and alternative dispute resolution body. It was founded as a non-profit organisation in 1990, with the support of The Confederation of British Industry (CBI) and a number of British businesses and law firms, to encourage the development and use of Alternative Dispute Resolution (ADR) and mediation in commercial disputes.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The Department of Transportation last week reported that airline complaints for 2023 were the highest ever, except for the pandemic year of 2020. The agency received 96,853 grievances about air ...
Complaints about airlines, according to the PIRG analysis, are increasing faster than the level of passengers. They rose nearly three times faster than the 11 percent increase in passengers ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
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U.S. consumers lodged more than quadruple the number of complaints against U.S. airlines in April compared with pre-pandemic levels as on-time arrivals fell, according to a report Thursday. The U ...
Compass Airlines was a regional airline formed as a result of a contract dispute between Northwest Airlines and its pilots' union, the Air Line Pilots Association (ALPA). ). The Northwest Airlines pilot group was asked to give relief on a section of their collective bargaining agreement governing "scope", which protects pilot jobs by ensuring that an airline's customers are flown by the ...