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A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
The chart below reflects the average (mean) wage as reported by various data providers. The salary distribution is right-skewed, therefore more than 50% of people earn less than the average gross salary. Thus, the median figures provided further below might be more representative than averages
Cellular, Internet and High-Tech was founded in 2014 as an affiliate of the Israeli trade union confederation Histadrut. [19] [20] It represents 3,000 workers through the collective bargaining agreement it has with 6 high-tech firms including the Israel divisions of SAP and Visonic. [21]
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With the Philippines being the 39th largest economy in the world, the country continues to be a promising prospect for the BPO Industry. In August 2014, the Philippines hit an all-time high for employment in the BPO industry. From 101,000 workers in 2004, the labor force in the industry grew to over 930,000 in just the first quarter of 2014. [7]
The Department of Information and Communications Technology (DICT) (Filipino: Kagawaran ng Teknolohiyang Pang-Impormasyon at Komunikasyon) is the executive department of the Philippine government responsible for the planning, development and promotion of the country's information and communications technology (ICT) agenda in support of national development.
The Labor Code of the Philippines is the legal code governing employment practices and labor relations in the Philippines. It was enacted through Presidential Decree No. 442 on Labor day , May 1, 1974, by President Ferdinand Marcos in the exercise of his then extant legislative powers .