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The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
Employment sites like job aggregators use "pay-per-click" or pay-for-performance models, where the employer listing the job pays for clicks on the listing. [ 20 ] [ 21 ] In Japan, some sites have come under fire for allowing employers to list a job for free for an initial duration, then charging exorbitant fees after the free period expires.
A call made within a local calling area as defined by the local exchange carrier; Any call for which an additional charge, i.e., toll charge, is not billed to the calling or called party, or (depending on the country) for which this charge is reduced because it is a short-distance call (e.g. within a town or local metropolitan area).
A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
Local toll calls are each billed at + (), where is minimum charge for a local toll call, is the per-minute charge, and is the duration of the call in minutes. Local toll calls are traditionally grouped into two price ranges, called "near zone" and "far zone", with values of m {\displaystyle m} and p {\displaystyle p} higher for far zone.
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