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Call or Write Us. To get in contact with our helpful agents, call us or mail us using the contact information below. To find the specific address for any type of documentation you need to send us, reference the helpful table below.
Nelnet provides customer service for your Federal Direct Loan Program and Federal Family Education Loan (FFEL) Program loans that are owned by the U.S. Department of Education. Looking for your federal student loans from an account number that begins with E? Select the Nelnet Federal Student Loans button.
Find contact information for Nelnet Student Aid, including phone numbers and email addresses.
Nelnet Federal Student Loan Services. We deliver efficient, compliant federal loan services for the Department of Education and exceptional service for its customers. If you’re a borrower looking for help with your federal student loan (s) serviced by Nelnet, please visit Nelnet.StudentAid.gov.
Nelnet Contact Information Phone: 1-888-486-4722 International Phone: 303-696-3625 Military Servicemember Phone: 1-855-324-4027 TDD/TTY users call 711 Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m. Fax: 1-877-402-5816 Email: Log in to your account to email us
Call us at 800.446.4190. Real people are here to help, Monday-Friday (all times Central) Private Student Loans & Student Loan Refinance: 7 a.m. – 6 p.m. Loans@nelnetbank.com.
Nelnet’s phone number is 888-486-4722. Service is available from 8 a.m. to 10 p.m. ET, Monday through Friday. Nelnet’s mailing address for general correspondence is P.O. Box 82561, Lincoln, NE 68501-2561.
Nelnet.com/email-us, call us at 888.486.4722, or log in to your Nelnet.com account and choose Repayment Options & Resources to explore solutions. Payment Processing. Nelnet has a couple of notable time frames: • Submission Time: A payment made online or over the phone must be submitted by 4 p.m. (Eastern) on a
Use the contact information below to find answers to all your questions about Nelnet-serviced student loans. For additional contact information, please visit NelnetLoanServicing.com or Nelnet.com.
You can contact Nelnet’s customer service department by phone by calling 888-486-4722. The call center is open Monday through Friday from 8 a.m. to 10 p.m. EST.