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Lloyds TSB received 9,952 complaints via the Financial Ombudsman Service in the last half of 2009. This, when added to the other brands of the Lloyds Banking Group, was twice the number of complaints received by Barclays—the next-most-complained-about UK bank.
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Lloyds Bank plc [1] [4] is a major British retail and commercial bank with a significant presence across England and Wales. It has traditionally been regarded one of the "Big Four" clearing banks. [5] Established in Birmingham in 1765
It was established as a joint venture incorporated as The Joint Credit Card Company Limited with Lloyds, Midland and National Westminster banks each owning 30% and Williams & Glyn's owning 10%. [4] The Access name was registered as a trademark on 26 November 1971 [ 5 ] and the product was launched on 23 October 1972. [ 6 ]
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Lloyds Bank was delisted from the London Stock Exchange and TSB Group was renamed Lloyds TSB Group in 1995, with former Lloyds Bank shareholders owning a 70% equity interest in the share capital, effected through a scheme of arrangement. The new bank commenced trading in 1999, after the statutory process of integration was completed. [7]
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