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Get the item you ordered or your money back—it’s that simple. It’s automatic and covers your purchase price plus original shipping on eligible purchases* and there’s no extra fee for coverage. Follow these steps to get your refund.
We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can go to the Resolution Center and contact the seller.
The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered.
The eBay Money Back Guarantee program means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. You'll get your money back. Read More about the eBay Money Back Guarantee
The parts and accessories that fit, or your money back. With eBay Guaranteed Fit, when you purchase an eligible automotive part or accessory, we guarantee it will fit your vehicle or you can return it for free.
Yes, all the items you order with eBay International Shipping are covered by the eBay Money Back Guarantee. This means that you can get your money back if an item doesn't arrive, is faulty or damaged, or doesn't match the listing.
We work hard to make returns smooth. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. Get the item you ordered or your money back—guaranteed. Understanding how to return an item purchased on eBay.com.
Successful purchase* of, and payment for, a vehicle with a purchase price of more than $100, listed in the eBay Motors Vehicle category ("eligible vehicle"). * A purchase is successful if you receive confirmation in My eBay that you won, or purchased, the vehicle through an auction, Buy It Now, or Best Offer.
Get the item you ordered or get your money back with the eBay Money Back Guarantee. If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items. Learn more. Here’s how to get your money back.
Starting June 1, 2018, if the buyer leaves negative or neutral feedback for any reason or escalates an eBay Money Back Guarantee claim, we will automatically remove the feedback and protect you from impacts to your standards.