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The Erlang B formula (or Erlang-B with a hyphen), also known as the Erlang loss formula, is a formula for the blocking probability that describes the probability of call losses for a group of identical parallel resources (telephone lines, circuits, traffic channels, or equivalent), sometimes referred to as an M/M/c/c queue. [5]
For example, one call-hour could be one call for an hour or two (possibly concurrent) calls for half an hour each. Call-seconds give a measure of the average number of concurrent calls. Offered load is defined as the traffic density per unit time, measured in erlangs. An erlang is defined as one call-hour per hour, or 3,600 call-seconds per hour.
"Grade of Service" sometimes means a measure of inbound call center traffic to verify adherence to conditions to measure the success of customers served. On the other hand, the quality of service which a single circuit is designed or conditioned to provide, e.g. voice grade or program grade is called the quality of service.
In telecommunications, busy-hour call attempts (BHCA) is a teletraffic engineering measurement used to evaluate and plan capacity for telephone networks. [1] BHCA is the number of telephone calls attempted at the sliding 60-minute period during which occurs the maximum total traffic load in a given 24-hour period (BHCA), and the higher the BHCA, the higher the stress on the network processors.
Agner Krarup Erlang (1 January 1878 – 3 February 1929) was a Danish mathematician, statistician and engineer, who invented the fields of traffic engineering [2] [3] and queueing theory. [ 3 ] Erlang's 1909 paper, and subsequent papers over the decades, are regarded as containing some of most important concepts and techniques for queueing theory.
In 1909, Agner Krarup Erlang, a Danish engineer who worked for the Copenhagen Telephone Exchange, published the first paper on what would now be called queueing theory. [9] [10] [11] He modeled the number of telephone calls arriving at an exchange by a Poisson process and solved the M/D/1 queue in 1917 and M/D/k queueing model in 1920. [12]
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
OTP is a collection of useful middleware, libraries, and tools written in the Erlang programming language.It is an integral part of the open-source distribution of Erlang. . The name OTP was originally an acronym for Open Telecom Platform, which was a branding attempt before Ericsson released Erlang/OTP as open sou