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Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities [1] which are competitively important or form an integral part of a company's value chain. [2] KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise. [3] [4]
Click to skip ahead and jump to the 5 Biggest Outsourcing Companies In The World. Outsourcing was first discovered as a business strategy in the late 1980s and became a key component of business ...
Knowledge Process Outsourcing (KPO) is a type of outsourcing that involves or requires more advanced technical skills and a higher level of expertise. Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance.
BPO can be offshore outsourcing, near-shore outsourcing to a nearby country, or onshore outsourcing to the same country. Information technology -enabled service (ITES-BPO), [ 188 ] knowledge process outsourcing (KPO) and legal process outsourcing (LPO), a.k.a. legal outsourcing, are some of the sub-segments of BPO.
The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a major role in the country's growth and development. [1]
Risk is the major drawback with business process outsourcing. Outsourcing of an information system, for example, can cause security risks both from a communication and from a privacy perspective. For example, security of North American or European company data is more difficult to maintain when accessed or controlled in other countries.
Information Technology in Sri Lanka refers to business process outsourcing, knowledge process outsourcing, software development, IT Services, and IT education in Sri Lanka. [1] Sri Lanka is always ranked among the top 50 outsourcing destinations by AT Kearney, and Colombo and ranked among "Top 20 Emerging Cities" by Global Services Magazine. [2]
As companies face various challenges related to offshoring, for example the challenge of attracting and retaining talent, or of losing managerial control and process knowledge, they are forced to develop new capabilities that help them manage offshore operations and that fundamentally transform their internal processes. [13]