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The North American Numbering Plan (NANP) divides the territories of its members into geographic numbering plan areas (NPAs). Each NPA is identified by one or more numbering plan area codes (NPA codes, or area codes), consisting of three digits that are prefixed to each local telephone number having seven digits.
FCR is an American outsource provider of call centers. [2] Based in Roseburg, Oregon , FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. After the communications company was bought by a Canadian corporation, the call center was established as its own company by Comspan co-founder John ...
US$5.3 billion (2020) Conduent: 3 January 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021) Contact Centre Cymru: 2005 Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 DialAmerica: 1957 5,000: Firstsource: 2001 27000+ ₹50,780 million (US$640 million): 8 Focus Services: Genpact
A San Diego call center would be less fortunate; even with "band 6" (the most expensive lines), its national number would be unreachable to millions as California is a populous state and intrastate calls needed a separate toll-free number. The original InWATS system was supplanted by "Advanced 800 Service" in the 1980s. [10]
In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
The pay for overseas call center people is way cheaper in countries like India — from $6 to $9 per hour, compared to $26-$30 per hour in the U.S. — and “rising,” says Boyd.
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