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Any missing or delayed baggage should be filed under a baggage claim with the airline. Lost baggage. Customers are entitled to full refunds for baggage fees if the airline declares the luggage ...
Check your airline’s claims and compensation policy: Each airline should have website information on what to do if your bag is lost. For example, this is Delta Air Lines’ page.This is American ...
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Occasionally luggage is completely lost and cannot be recovered. The airline will then normally compensate the owner. The passenger must then list the contents of their baggage and file a claim. Bags can also be damaged during travel, but most damage (such as broken wheels and handles) is not covered under the airlines' contract of carriage.
A court may also award a claiming party's costs, unless the carrier made an offer within 6 months of the loss (or at least 6 months before the beginning of any legal proceedings) which the claiming party has failed to beat. The Warsaw Convention provides that a plaintiff can file a lawsuit at his or her discretion in one of the following forums:
The baggage claim area generally contains the airline's customer service counter for claiming oversized baggage or reporting missing or damaged baggage. Some airports require that passengers display their baggage receipt obtained at check-in so that it can be positively matched against the bag they are trying to remove from baggage reclaim ...
Additional compensation. ... Claims for delayed, lost or damaged luggage can be submitted online. However, the form requires a file reference number that can only be obtained through a Delta agent ...
Here are some strategies you can take to help avoid losing a bag or at least minimize the impact of delayed, lost, stolen and damaged luggage.