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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [1] although its official name is "directory assistance". [2]
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call.
Companies requested to have their toll-free number listed, and paid the providers each time their phone number was released to a toll-free directory-assistance caller. In 1999, AT&T applied for permission to discontinue this service, [ 2 ] but it remained active until the summer of 2020.
San Francisco, San Rafael, Novato; all of San Francisco County, most of Marin County and a small portion of northern San Mateo County: October 1947; split numerous times since then; overlaid by 628 effective March 21, 2015 [2] 424: overlay with 310: started service on August 26, 2006. 442: overlay with 760: started service on October 24, 2009. 510
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
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The numbering plan area (NPA) includes most or all of the counties of San Luis Obispo, Santa Barbara, Ventura, and the southernmost portions of Monterey County. 805 was split from area code 213 in 1957, and area code 820 was added to the NPA in 2018, creating an area code overlay.