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Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, [4] and Supportworks Helpdesk Professional. [3]
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...
Please help update this article to reflect recent events or newly available information. Last update: July 2024 ( July 2024 ) Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary ...
Zendesk eventually expanded from just customer service to also managing other customer interactions, such as sales. [34] The company first moved into sales software with its September 2018 acquisition of competitor Base. [35] [34] Base was later renamed Sell and a Sell Marketplace was created for corresponding third-party apps. [35]
Windows Server Update Services (WSUS), previously known as Software Update Services (SUS), is a computer program and network service developed by Microsoft Corporation that enables administrators to manage the distribution of updates and hotfixes released for Microsoft products to computers in a corporate environment.
Office Update is a free online service that allows users to detect and install updates for certain Microsoft Office products. The original update service supported Office 2000, Office XP, Office 2003 and Office 2007. On 1 August 2009 Microsoft decommissioned the Office Update service, merging it with Microsoft Update. [50]