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A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
CBD Belapur is home to several call centres, including ChoiceConnex, Wipro BPO, Kaizen and SilkRoot. Belapur also has a Corporate office of India's leading staffing company Calibehr Business Support Service Pvt Ltd. ChoiceConnex specialises in out-bound sales for US, Australia and UAE and has started domestic operations as well.
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Britain's Financial Services Authority examined standards in India in April 2005 and the Banking Code Standards Board audited eight India-based call centers in 2006, handling more than a million calls per month from the UK. the examinations did not extend to Africa-based call centers staffed by workers of Indian origin.