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Virgin Mobile India / T24 Mobile: 2009 [21] 2015 Merged into Tata Docomo [22] Singtel: 2009 2017 Acquired by Reliance Communications Videocon Telecom: 2010 [23] 2016 Shut down following sale of spectrum to Bharti Airtel [24] [25] MTS India: 2009 2017 Acquired by Reliance Communications [26] Aircel: 1999 2018 Bankrupt [27] Telenor India: 2006 2018
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.